Privacy Policy

This Privacy Policy describes how Face of Wood collects, uses, and shares your personal information. By accessing or using our services, you agree to this Privacy Policy.

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1. Information We Collect

 

We collect personal and non-personal information about you in the following ways:

A. Personally Identifiable Information (PII) Collected Directly

This is information you voluntarily provide to us when requesting a quote, contacting us, or using our services.

• Contact and Quote Information: Full name, email address, phone number, and residential/property address (necessary for quoting and remodeling services).

• Service Information: Details about the project you desire (e.g., type of renovation, measurements, preferences).

• Communications: Records of correspondence and conversations with us (including email, phone, and WhatsApp).

 

B. Information Collected Automatically

When you interact with our website (hosted on Wix), we and our service providers may automatically collect usage information and technical data:

• Device and Usage Data: IP address, browser type and operating system, pages viewed, time spent on those pages, links clicked, and dates/times of access.

• Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Service, personalize your experience, and gather statistical information.

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2. How We Use Your Information

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We use the collected information for the following purposes:

• To Provide Services: To schedule, plan, quote, and execute the requested renovation and installation services.

• Communication: To respond to your inquiries, provide customer support, and send updates about your project.

• Marketing and Promotion: To send you promotional communications, newsletters, and information about new services (you may opt-out of receiving these communications at any time).

• Service Improvement: To analyze site trends and traffic to improve the functionality and user experience.

• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

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3. Sharing and Disclosure of Information

 

We do not sell your personal information for monetary compensation. We may share your personal information only in the following circumstances:

• Service Providers: We share information with third parties who perform services on our behalf, such as payment processing, data analytics, website hosting (Wix), and marketing services. These providers have access to the information necessary to perform their functions but are prohibited from using it for other purposes.

• Business Transactions: In the event of a merger, acquisition, sale of assets, or insolvency, your personal information may be transferred as part of that transaction.

• Legal Obligations: We will disclose your information when required by law, such as in response to a subpoena or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

• Social Media and Third Parties: Information may be shared with social media platforms (such as Facebook and Instagram) and other advertising partners for performance measurement and targeted advertising.

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4. Children's Privacy (COPPA)

 

Our Service is not intended for children under the age of 13. We do not knowingly collect Personally Identifiable Information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal data from children under 13 without verifiable parental consent, we will take steps to remove that information from our servers.

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5. Your US Privacy Rights (CCPA/CPRA and Others)

 

As a company based in the US, we respect consumer privacy rights, particularly those granted by laws like the California Consumer Privacy Act (CCPA/CPRA), which sets the standard for many other US states. You may have the following rights:

• Right to Know: The right to request that we disclose the categories and specific pieces of personal information we have collected about you.

• Right to Delete: The right to request the deletion of any personal information collected about you, subject to certain legal exceptions.

• Right to Opt-Out of Sale or Sharing: Although we do not sell your personal information for monetary compensation, US law may define the "sharing" of data for cross-context behavioral advertising as a "sale." You have the right to opt-out of the sale or "sharing" of your data by following the instructions in Section 6.

• Right to Non-Discrimination: The right not to be discriminated against for exercising any of your privacy rights.

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6. How to Exercise Your Rights and Opt-Out

 

• Opting Out of Marketing: You can opt-out of receiving marketing emails by clicking the "unsubscribe" link in any promotional email we send you.

• Exercising Rights (CCPA/CPRA): To exercise your Right to Know or Delete, submit a verifiable request to our contact email listed below, including your full name and address.

• Opt-Out of Sale/Sharing: If applicable (typically related to advertising cookies), you can use the cookie settings on our website or the "Do Not Sell or Share My Personal Information" link, which should be implemented on the website footer.

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7. Data Security

 

We employ reasonable security measures, including administrative, technical, and physical safeguards, to help protect your personal information against loss, theft, misuse, and unauthorized access. However, no security system is impenetrable.

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8. Third-Party Links and Platform Services

 

This website may contain links to third-party websites (e.g., Facebook, Instagram, suppliers) that are not operated by us. Furthermore, our site is built and hosted on the Wix platform. Wix and other service providers have their own privacy policies, and we are not responsible for the practices of these third parties.

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9. Changes to This Privacy Policy

 

We reserve the right to modify this Privacy Policy at any time. We will post the revised Policy on this website and update the "Effective Date." Your continued use of the Service following such changes constitutes your acceptance of the new Policy.

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10. Contact Information

 

If you have any questions about this Privacy Policy or our data practices, please contact us:

Face of Wood Address: 1786, NW Federal Hwy, Stuart/FL - USA Phone: +1 (772) 530-1869 or +1 (772) 600-4814 Email: sales@faceofwood.com

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Effective Date: October, 27, 2025